SAM Studios (Terms & Conditions for Students - Sussex Academy of Music Ltd):
When booking lessons, ensure that payment for the next batch of lessons is made on the final lesson of the previous batch, to ensure that your next lesson is confirmed.
Lessons are booked in minimum batches of 4 at a time, however there are discounts in place should you wish to book more, see the SAM website for further details or ask at reception.
Lessons will ONLY take place if already paid for, unless otherwise agreed with the Sussex Academy of Music Ltd.
The ‘FREE 1st LESSON’ promotion is only available once per student and CANNOT be used on multiple instruments. If after the first lesson, the student wishes to learn an alternative instrument then this lesson must be paid for.
You cannot cancel a lesson; however one lesson in every batch of four can be re-arranged if required with a minimum of 7 days notice.
If you fail to re-arrange or attend a lesson (this includes illness), you will be liable to pay the full lesson fee. The reason for this is that the Sussex Academy of Music Ltd arranges its rooms and tutors in advance and therefore is still liable for their fees.
In the event that a lesson has been re-scheduled, and for example has been delayed by a week, it can result that the missed lesson will be spread over lessons within that batch, for example by having a double length lesson.
If in the rare event your tutor cannot attend a lesson, an alternative tutor will be arranged or alternatively it will be re-scheduled at another convenient time.
If in the rare event the ‘students’ tutor has been changed to a replacement ‘tutor’, the lesson must still go ahead and is not an excuse for a cancellation to be made.
Lessons will still go ahead on school holidays, bank holidays and other public or religious holidays unless notified.
Lessons will still take place even under extreme weather conditions unless notified.
Fees for lessons are non-refundable, unless the Sussex Academy of Music Ltd has had to cancel a lesson(s) / workshop(s).
ALERT the Sussex Academy of Music Ltd of any changes in contact details.
ALWAYS discuss any issues relating to the scheduling of lessons, or indeed any other questions related to the Sussex Academy of Music Ltd with the person at reception. PLEASE NOTE, tutors do not deal with these matters.
For promotional purposes, photography / filming may be used very occasionally during lessons, any material used for publicity reasons will require additional consent of the student or parent/guardian of the student.
The Sussex Academy of Music Ltd advises students to wear ear protection during lessons and when practicing at home to protect hearing. We have a range of earplugs for sale at SAM. If you wish to purchase a set of earplugs please ask at reception.
Any property that does not belong to the Sussex Academy of Music Ltd, will be the responsibility of the owner, and the Sussex Academy of Music Ltd cannot be held liable for any damage or theft.
Students earn SAM Pounds every time lessons are bought, which is a type of currency that can be used to receive discounts on other SAM services and products (including Riverside Recording Studio, SAM Entertainment and SAM Shop) with the exception of tuition.
The Sussex Academy of Music Ltd accepts most common payment methods, including credit/debit card, online (BACS transfer and PayPal), cash and cheque.
Card payments are not accepted on transactions below the value of £1.00.
If you have any queries relating to the Sussex Academy of Music Ltd, please email samstudios@sussexmusic.com or call 01273 465122.
All points as listed above are conditions that the Sussex Academy of Music Ltd requires it’s customers to follow at all times, however there is flexibility in the case of extreme circumstances, and this is decided at the company’s discretion.
SAM Schools (Terms & Conditions for Students - Sussex Academy of Music Ltd):
The following terms and conditions apply to students receiving one-to-one and paired lessons delivered by the Sussex Academy of Music Ltd for all primary and secondary schools:
Lessons will only take place if already paid for, unless otherwise agreed in writing with the Sussex Academy of Music Ltd.
Lessons take place on a weekly basis during school term time. It is possible to also receive lessons during school holidays at SAM Studios Shoreham, however this is optional and paid for separately. For more information about lessons during school holidays or if you wish to book lessons, please call 0800 756 9411 or email schools@sussexmusic.com.
It is not possible to cancel a scheduled lesson under any circumstance, including sickness, school trips and holidays.
If you fail to attend a lesson (this includes illness), you will be liable to pay the full lesson fee.
In the rare event where the Sussex Academy of Music Ltd has re-arranged a lesson; the missed lesson will either be carried over in the form of a double lesson later in the half-term or if this is not possible credited to the following half-term.
If in the rare event your tutor cannot attend a lesson, an alternative tutor will be arranged or alternatively it will be re-scheduled at another convenient time. It is not possible to cancel a lesson due to there being a change in tutor.
Lessons will take place at SAM Studios Shoreham subject to availability, if it is not possible to have lessons at the school.
Lessons will still take place even under extreme weather conditions unless otherwise notified.
Notify the Sussex Academy of Music Ltd immediately of any changes in contact and/or payment details in writing to schools@sussexmusic.com.
If you wish to speak to a member of staff from the Sussex Academy of Music Ltd about any matters relating to lessons in schools, call 0800 756 9411 (Ext 2). Tutors will NOT be able to assist with these queries.
Photography and filming is sometimes used during lessons; the Sussex Academy of Music Ltd will always request consent from a parent/guardian of the student before using any material for promotional purposes.
The Sussex Academy of Music Ltd advises students to wear ear protection during lessons and when practicing at home. We have a range of earplugs for sale at SAM Shop. If you wish to purchase a set of earplugs please ask at reception or phone 0800 756 9411.
Students receive a 10% discount off all instruments, books and accessories. Please call 0800 756 9411 to find out more about the full range of products available and to purchase.
Any property that does not belong to the Sussex Academy of Music Ltd, will be the responsibility of the owner at all times, and the Sussex Academy of Music Ltd cannot be held liable for any damage or theft.
You can view details of both upcoming and previous lessons as well as online lesson reports by logging into your mySAM account at www.sussexmusic.com, for more information or if you need help with this, please call 0800 756 9411.
Lessons are booked and paid for in advance on a half-termly basis. There is usually between 4 to 8 weeks/lessons in each half-term. All payments for lessons are non-refundable.
Payment for lessons is made by Direct Debit; however the first payment is made by card or BACS (online transfer) to allow time for the Direct Debit to be setup, which can be done over the phone, online or in person at SAM Studios Shoreham. The payer will receive an email confirming the setup of their Direct Debit within 3 working days. All Direct Debits are protected by the Direct Debit Guarantee, which is included in the confirmation email.
The collection date for each Direct Debit instalment will be 1 week or 7 days before the start of the following half-term. In the event of this date falling on a bank holiday, the collection date will be moved back to the previous working day. The payer will receive an email confirming the amount (£) and date of the next Direct Debit instalment 5 days before each collection date. Once payment has been received, the payer will receive another email confirming the lesson dates and times. If you wish to receive a full list of all collection dates for the current academic year, please call 0800 756 9411 (Ext 2) or email schools@sussexmusic.com.
The amount (£) debited on each Direct Debit instalment will vary depending on the number of lessons in the upcoming half-term.
The company name which will appear on the payer’s bank statement against each Direct Debit will be Sussex Academy of Music
If you wish to stop lessons and cancel your Direct Debit at any point, the payer must provide written confirmation of this in the form of an email to schools@sussexmusic.com no less than 7 days (1 week) before the next collection date.
Card payments are not accepted on transactions below the value of £1.00.
All payments are subject to the above terms and conditions.
If you have any queries relating to the Sussex Academy of Music Ltd, please email schools@sussexmusic.com or call 0800 756 9411 (Ext 2).
The following terms and conditions apply to students receiving one-to-one and paired lessons delivered by the Sussex Academy of Music Ltd for all primary and secondary schools:
Lessons will only take place if already paid for, unless otherwise agreed in writing with the Sussex Academy of Music Ltd.
Lessons take place on a weekly basis during school term time. It is possible to also receive lessons during school holidays at SAM Studios Shoreham, however this is optional and paid for separately. For more information about lessons during school holidays or if you wish to book lessons, please call 0800 756 9411 or email schools@sussexmusic.com.
It is not possible to cancel a scheduled lesson under any circumstance, including sickness, school trips and holidays.
If you fail to attend a lesson (this includes illness), you will be liable to pay the full lesson fee.
In the rare event where the Sussex Academy of Music Ltd has re-arranged a lesson; the missed lesson will either be carried over in the form of a double lesson later in the half-term or if this is not possible credited to the following half-term.
If in the rare event your tutor cannot attend a lesson, an alternative tutor will be arranged or alternatively it will be re-scheduled at another convenient time. It is not possible to cancel a lesson due to there being a change in tutor.
Lessons will take place at SAM Studios Shoreham subject to availability, if it is not possible to have lessons at the school.
Lessons will still take place even under extreme weather conditions unless otherwise notified.
Notify the Sussex Academy of Music Ltd immediately of any changes in contact and/or payment details in writing to schools@sussexmusic.com.
If you wish to speak to a member of staff from the Sussex Academy of Music Ltd about any matters relating to lessons in schools, call 0800 756 9411 (Ext 2). Tutors will NOT be able to assist with these queries.
Photography and filming is sometimes used during lessons; the Sussex Academy of Music Ltd will always request consent from a parent/guardian of the student before using any material for promotional purposes.
The Sussex Academy of Music Ltd advises students to wear ear protection during lessons and when practicing at home. We have a range of earplugs for sale at SAM Shop. If you wish to purchase a set of earplugs please ask at reception or phone 0800 756 9411.
Students receive a 10% discount off all instruments, books and accessories. Please call 0800 756 9411 to find out more about the full range of products available and to purchase.
Any property that does not belong to the Sussex Academy of Music Ltd, will be the responsibility of the owner at all times, and the Sussex Academy of Music Ltd cannot be held liable for any damage or theft.
You can view details of both upcoming and previous lessons as well as online lesson reports by logging into your mySAM account at www.sussexmusic.com, for more information or if you need help with this, please call 0800 756 9411.
Lessons are booked and paid for in advance on a half-termly basis. There is usually between 4 to 8 weeks/lessons in each half-term. All payments for lessons are non-refundable.
Payment for lessons is made by Direct Debit; however the first payment is made by card or BACS (online transfer) to allow time for the Direct Debit to be setup, which can be done over the phone, online or in person at SAM Studios Shoreham. The payer will receive an email confirming the setup of their Direct Debit within 3 working days. All Direct Debits are protected by the Direct Debit Guarantee, which is included in the confirmation email.
The collection date for each Direct Debit instalment will be 1 week or 7 days before the start of the following half-term. In the event of this date falling on a bank holiday, the collection date will be moved back to the previous working day. The payer will receive an email confirming the amount (£) and date of the next Direct Debit instalment 5 days before each collection date. Once payment has been received, the payer will receive another email confirming the lesson dates and times. If you wish to receive a full list of all collection dates for the current academic year, please call 0800 756 9411 (Ext 2) or email schools@sussexmusic.com.
The amount (£) debited on each Direct Debit instalment will vary depending on the number of lessons in the upcoming half-term.
The company name which will appear on the payer’s bank statement against each Direct Debit will be Sussex Academy of Music
If you wish to stop lessons and cancel your Direct Debit at any point, the payer must provide written confirmation of this in the form of an email to schools@sussexmusic.com no less than 7 days (1 week) before the next collection date.
Card payments are not accepted on transactions below the value of £1.00.
All payments are subject to the above terms and conditions.
If you have any queries relating to the Sussex Academy of Music Ltd, please email schools@sussexmusic.com or call 0800 756 9411 (Ext 2).
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